Ordering terms

Your order and price

These terms apply to pickup purchases from the operator identified above. Review the items, quantities, portions, total in Singapore dollars and pickup location before submitting. The displayed total includes the charges collected by this app; no fee is added later. When GST is enabled, menu prices and the checkout total include GST at the displayed rate. Your order records its original GST rate, any discount and the amount charged. Photos illustrate the food; the portion and description on the menu apply. We will not substitute an item or materially change an accepted price without your agreement.

Payment and acceptance

Submitting an order creates a pending request. Immediate orders and advance orders less than five days ahead reserve available stock valid for pickup; advance orders at least five days ahead can exceed current stock and require staff to arrange supplies. For SGQR orders, food preparation begins only after an authorised reviewer confirms the full credit in our receiving bank account and the order can be fulfilled. Online orders accept PayNow / SGQR only; cash is not accepted for online orders. Cash is accepted for walk-in purchases at our physical store and is recorded by authorised counter staff in an open shift before preparation. The server manning Counter POS records their name and confirms the receiving-account credit for their own counter SGQR order. The static SGQR does not notify this site automatically. “I’ve paid”, references and screenshots help us match a transfer; they do not confirm payment or start preparation.

Check that your bank shows the verified recipient displayed on the payment screen. Pay the exact outstanding amount and include your order reference in remarks if available. Do not pay twice when your first transfer is unclear; contact support.

Reservation and late payments

Unpaid order requests expire after 30 minutes; any temporary stock reservation is released. The payment screen shows the deadline. Expired orders do not automatically restart if money arrives later. Expiry does not forfeit genuine money received. Contact support for late, unmatched, partial, excess or duplicate transfers; the owner will reconcile the bank credit and arrange a confirmed new order or return of the amount due. Partial credits keep preparation locked until the full amount is verified.

Pickup and food information

Preparation times are estimates measured after payment verification. Wait for “Ready for pickup” and show your order reference. Contact support if a serious delay prevents collection. Check the item’s ingredient and allergen information and ask staff about allergies before ordering. Notes alone cannot guarantee that a dietary request can be accommodated. Do not rely on unverified allergen-free, halal or other certification claims.

Changes, cancellations and problems

Contact support promptly to request a change or cancellation. A change of mind after preparation starts may be refused. Your rights concerning unsafe, wrong, missing, materially misdescribed or otherwise nonconforming food are preserved. If we cannot supply a paid order, we will arrange an appropriate replacement with your agreement or refund. See the refund policy for the actual manual process.

Access and rights

Sign in with Google before placing an online order. Signed-in customers can reopen their orders and receipts from My orders. Keep the private order-access code confidential. On shared devices, use “Forget this order on this device”. Customer sign-in does not grant staff access. These terms are governed by Singapore law. Nothing here excludes rights or remedies that cannot lawfully be excluded, or liability for death or personal injury caused by negligence. New policy versions apply to new orders; your order retains the version and item details recorded at submission.